What's new

Welcome to NullScriptz - NulledScriptz

Join us now to get access to all our features. Once registered and logged in, you will be able to create topics, post replies to existing threads, give reputation to your fellow members, get your own private messenger, and so, so much more. It's also quick and totally free, so what are you waiting for?

Share your content here:

Don't want to upload to our server on NullScriptz, Then share it now on our partner shareupld.com! Upload for free or take a subscription to be sure your files are save !

Need hosting without problems?

We are offering our own hosting service now! Check it out and host your nulled website now without problems ! NullScriptz Hosting, we also offer Xenforo Hosting!

Knowledge Base

We are building our knowledge-base, find your answers! Or get directly in contact with us by creating a ticket. (In progress..)

Support ticket system is an adequately designed ticket managing PHP system that facilitates great user experience for your Clients / Customer / End-User. Accessible by multiple agents and admins, this tool helps in managing tickets generated by Clients / Customer / End-User. By adequately managed support you can close the generated tickets.

Demo​

Url : Demo Link
Admin login : admin@example.com / 1234
Agent login : agent@example.com / 1234

Support Ticket System V2 - 1 Support Ticket System V2 - 2 Support Ticket System V2 - 3 Support Ticket System V2 - 4 Support Ticket System V2 - 5 Support Ticket System V2 - 6 Support Ticket System V2 - 7 Support Ticket System V2 - 8 Support Ticket System V2 - 9 Support Ticket System V2 - 10

What to expect from Support Ticket System​

  • An effective dashboard with graphical representation of categories and tickets. Get an insight on number of agents as well as open and closed tickets.
  • Facilitates multiple admin usage.
  • Generates ease for clients in creating tickets.
  • You can add multiple agents to resolve queries.
  • End user can chat with agent.
  • Search tickets by unique number.
  • Make custom your new ticket form
  • Change the ticket status to in progress, on hold or closed.
  • Maintaining personal notes for each tickets.
  • Create various categories for easy customer resolution.
  • Multiple language access.
  • Wizard installation.
  • An expressive, elegant syntax using Laravel.

Salient features of Support Ticket System​

Ease in ticket generation​

This tool facilitates clients to create tickets and attach files. They can select their query from a well curated listed of FAQ’s. On successful generation of ticket, the unique ticket id is created and the link is sent via mail to the client.

An effective dashboard​

Get easy access to open and closed ticket statistics. A visual presentation of categories and monthly generated ticket chart is presented.

Search tickets​

Customer can search for the tickets with their unique ticket id

Manage tickets​

Add new tickets as and when required. Get a detailed list of all the generated tickets with their respective ticket IDs, categories, subject, status, and essential information. Edit them by adding a new response or change the status with a simple click.

Maintain a personal note for each ticket​

You can make notes for each ticket according to the need. This makes following up on queries easier.

Managing categories​

Create categories for the easy management of generated tickets. Clients can select from a list of categories for their concerned problem. This makes resolving tickets much easier and simpler.

Chat with Agent​

End user can chat with agent and agent will give response on user query. For push notification we have added pusher configuartion.

Add agent​

Add new agents for giving support to your customer, Agent can see all ticket and give a response on it.

FAQ’s​

Curate a detailed list of Frequently asked questions. This is very important for user convenience.

Manage site settings​

Update your site settings by adding a site logo and choosing a default front end language. Manage your mail usernames, passwords, and mail encryption along with mail drivers, mail post and mail host.

Multiple languages​

Manage your language need in the back end by adding a new language or selecting from an already existing list of available languages.

Email notification​

An email notification is sent to a client as and when a reply is provided. They can converse ahead if their ticket isn’t resolved.
Author
OldNixker
Downloads
0
Views
128
First release
Last update
Rating
0.00 star(s) 0 ratings

More resources from OldNixker

Similar resources

TrueSupport - Support Tickets System & Knowledge Base OldNixker
TrueSupport - Support Tickets System & Knowledge Base
0.00 star(s) 0 ratings
Downloads
2
Updated
0.00 star(s) 0 ratings
Downloads
0
Updated
OXOO - Android Live TV & Movie Portal App with Subscription System OldNixker
0.00 star(s) 0 ratings
Downloads
1
Updated
PlusAgency - Multipurpose Website CMS & Business Agency Management System WinSys32
0.00 star(s) 0 ratings
Downloads
0
Updated
Top Bottom